Returns & Exchanges

At SIMO, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all accessories included to qualify for a full refund.

1

Initiate Your Request

Log into your SIMO account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the device in its original box, ensuring all cables, manuals, and components are included to avoid restocking fees.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the condition of the hardware, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing