Frequently Asked Questions

Everything you need to know about your SIMO tech experience.

What is the standard shipping time for electronics?

We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.

Do SIMO products come with a warranty?

Yes, all SIMO electronic devices include a comprehensive 12-month manufacturer's warranty that covers hardware defects and technical malfunctions.

What is your return policy for opened items?

We accept returns within 30 days of purchase. For electronics, items must be returned in their original packaging with all cables and accessories included to qualify for a full refund.

Are your devices compatible with international voltage standards?

Most SIMO products are designed with universal voltage (110V-240V). However, we recommend checking the specific product specifications page for the model you are interested in.

How can I track my order status?

Once your order is processed, you will receive an email with a unique tracking number and a link to our real-time tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.